Welcome to Everett Cadillac

Absolutely wonderful experience.

Received the car but didn’t get the title so I could get it registered. So I guess I just sit here and look at it!

I had tire rotation, service, and inspection. All went very well. I loved the video. Savannah was great, informative and cheery.

Alvin Woodruff was THE best salesman. After going to many other dealerships, nowhere did I feel I was in good hands until we meet Alvin. Thank you Everett Chevrolet!! Love my Chevy Trax.

I like the dealer because they can handle the job and they do what they say they will do.

REVISED: After my initial review, someone (manager, maybe? I’m not sure) contacted me and was able to get things back on course by arranging a loaner and they picked up my car that was not working. He was great and made sure the warranty information was captured for the service needs. He seamlessly passed me over to the service advisor who was following my car through the process, and continued to keep me updated. Service was performed and we are back on the road! My vehicle was purchased less than 2 years ago from Everett (new) and during the sale process they walked us through numerous items for their basic warranty and the extended warranty. We elected the extended warranty - bumper to bumper - since we planned to keep this vehicle a while. Overall, it’s been a great car. Today (Monday), I went out to crank it on my way to school pick-up and the panel lit up with error messages. Multiple messages. Could not shift the car from park to reverse to even leave my driveway. I immediately had to start calling friends to help pick up my daughter from school. I called Everett to share what was happening and see what could be done to get it looked at. After sitting on hold for quite a while, a very soft spoken lady answered and we confirmed the basic car facts including mileage. She let me know that the earliest diagnostic appointment was Friday. Ok, cool. I inquired how I’m suppose to get it to the dealership since it won’t change gears. She indicated that she could give me a number for a tow truck, but they don’t cover any of that. I pushed back because my understanding from the warranties is that this is covered when it breaks down under warranty. She suggested that I try onstar to see if they would cover it. Next I asked about picking up a rental since this is my primary driver and I don’t have a working vehicle. The earliest they have a rental is NEXT WEEK! This is unacceptable. I’m not sure where the disconnect is between what we were sold and reassured we would be taken care of to this experience. They don’t align - AT ALL! We’ve worked with other car brands and service issues in the past and never felt stranded like we do today. I regret paying for added coverage when we are treated like this and still under the basic warranty. I’m disappointed and basically stuck for the next few days or even a week+ while I wait for a diagnostic appointment and remedy of the problem.

The people were very friendly, patient and helpful..

Very professional, fast service performed by knowledgeable technicians, went out of their way to make sure I was satisfied with their service.

Tommy is by far the easiest to talk to so far and since I have been there he's my 3rd he's always 3 steps ahead already having a idea of what my next question is gonna be and a huge thank you for the repair team for being there ready for my next big projects and doing it right the first time that goes a long way

Gary Knight, Brad and Curt and team are exceptional! So over and beyond what any other car business does!! Love dealing with Gary!